Frequently Asked Questions
Everything you need to know about your Planet X gear and orders.
How do I determine the right size for my athletic apparel?
Each product page features a detailed 'Size Guide' button. We recommend measuring your chest, waist, and hips and comparing them to our charts, as high-performance compression gear may fit tighter than standard casual wear.
What is Planet X's return policy on sports equipment?
We offer a 30-day return window for all unused items in their original packaging. Please note that for hygiene reasons, swimwear and undergarments cannot be returned once the protective seal is removed.
Do you offer international shipping for heavy gym equipment?
Yes, we ship worldwide. Shipping costs and delivery times for heavy items like dumbbells or squat racks are calculated at checkout based on the total weight and your specific destination.
How should I care for my high-performance moisture-wicking fabrics?
To maintain the integrity of technical fabrics, we recommend machine washing in cold water with similar colors and air drying. Avoid fabric softeners and bleach, as they can clog the pores of the material.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to our carrier's website to monitor your delivery in real-time.
Does Planet X offer a warranty on electronic fitness trackers?
All electronic devices purchased through Planet X come with a standard 12-month manufacturer's warranty covering any technical defects or hardware failures under normal use.